2017年导游资格证考试《导游业务》考前冲刺试题三，导游资格考试：《导游基础知识》模考测试题

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导游资格考试：《导游基础知识》模考测试题

1、导游人员的下列行为中，应扣除4分的是()。(A)

A.在导游活动中未佩带导游证

B.因自身原因误接误送旅游团

C.发生重大安全事故不积极配合有关部门救助

D.接站未出示旅行社标识

2、根据《导游人员管理实施办法》，导游人员10分分值被扣完后，由()负责暂时保留其导游证，并出具保留导游证的证明。(C)

A.导游人员所在地旅游行政管理部门

B.导游人员登记注册单位

C.最后扣分的旅游行政执法单位

D.导游证发证单位

3、导游人员必须参加所在地旅游行政管理部门举办的年审培训，每年培训累计时间不得少于()小时。(B)

A.48

B.56

C.64

D.72

4、台湾地区接待大陆居民赴台旅游的旅行社名单，由()公布。(A)

A.海峡两岸旅游交流协会

B.海峡两岸关系协会

C.国家旅游局

D.国务院台湾事务办公室

5、旅游投诉处理机构接到投诉，投诉符合规定的，应当在()工作日内予以受理。(B)

A.3个

B.5个

C.7个

D.10个

6、根据《旅游投诉处理办法》，下列投诉中属于共同投诉的是()。(C)

A.投诉人3人，以同一事由投诉同一被投诉人的

B.投诉人3人，以同类事由投诉同一被投诉人的

C.投诉人4人，以同一事由投诉同一被投诉人的

D.投诉人4人，以同类事由投诉同一被投诉人的

7、在我国，公民一词的含义是指()。(B)

A.出生在我国的人

B.具有我国国籍的人

C.享有政治权利的人

D.年满18岁具有我国国籍的人

8、现行宪法规定，我国地方各级人民政府的领导体制是()。(D)

A.民主集中制

B.集体领导与个人负责相结合

C.少数服从多数的合议制

D.行政首长负责制

9、根据《中华人民共和国消费者权益保护法》，消费者协会不得从事()。(C)

A.消费信息和咨询服务

B.支持消费者提起诉讼

C.商品经营和营利性服务

D.对投诉事项进行调查、调解

10、下列不属于不可抗力范围的是()。(D)

A.自然灾害

B.社会突发公共卫生事件

C.政府行为

D.组团旅行社濒临破产，团费资金不到位

11、我国《民法通则》规定，向人民法院请求保护民事权利的诉讼时效期间一般为()。(C)

A.6个月

B.1年

C.2年

D.4年

12、有民事行为能力的公民在被宣告死亡期间实施的民事法律行为()。(B)

A.无效

B.有效

C.有的有效，有的无效

D.在撤销死亡宣告后才有效

13、某旅游者在甲旅行社组织的旅游活动中，合法权益受到损害。后来甲旅行社与乙旅行社合并为丙旅行社，此时他可以向()请求赔偿。(C)

A.甲旅行社负责人

B.乙旅行社投资人

C.丙旅行社

D.在前三者中任选一方

14、旅游者交付1000元定金，旅行社开出收据，然而因旅行社工作人员过错造成了违约。下列有关定金的处置，正确的是()。(D)

A.旅行社应赔付共1200元

B.旅行社应赔付共1500元

C.旅行社应退还1000元

D.旅行社应双倍返还定金共2000元

15、在日常的旅行社业务经营中，旅行社向旅游者提交的旅游线路报价单在性质上属于()。(C)

A.承诺

B.要约

C.要约邀请

D.要约磋商

16、根据《中华人民共和国公司法》，有限责任公司的权力机构是()。(B)

A.经理

B.股东会

C.董事会

D.监事会

17、根据我国法律规定，抽奖式的有奖销售，最高奖的金额超过()元人民币的，为不正当销售行为。(D)

A.2000

B.3000

C.4000

D.5000

18、《消费者权益保护法》调整的对象是()。(C)

A.消费者为生产需要购买、使用商品或接受服务时所发生的法律关系

B.各商家为经营需要而发生的购销关系

C.消费者为生活消费需要购买、使用商品或者接受服务而发生的法律关系

D.消费者为营利而进行的购销活动

19、经营者提供商品或服务有欺诈行为的，应当按照消费者的要求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或接受服务的费用的()倍。(A)

A.1

B.2

C.3

D.4

20、我国《消费者权益保护法》规定的主要行政执法机关是()。(B)

A.公安部门

B.工商行政管理机关

C.消费者协会

D.技术监督部门

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2017年导游资格证考试《导游业务》考前冲刺试题三

2017年导游资格证考试《导游业务》考前冲刺试题三

一、单项选择题

1、旅游团在旅游期间遇到安全事故，导游员应首先：( D )。

A、报告有关部门

B、安定旅游者

C、处理善后事宜

D、保卫旅游者

2、一位马来西亚华侨在华旅游过程中丢失护照，导游人员应帮助他去接待社开具证明：失主持旅行社证明，随身携带照片去__报失并申领新护照。 ( C )

A、马来西亚驻华大使馆

B、马来西亚驻沪领事馆

C、浙江省公安厅或授权的公安机关

D、浙江省侨务办公室

3、发生食物中毒事故后，导游人员首先就( C )。

A、将患者送往就近医院

B、立即报告旅行社，追究供餐单位责任

C、设法催吐，并让食物中毒者多喝水以加速排泄，缓解毒性

D、协助旅行社帮助旅游者向有关部门索赔

4、旅游者随身携带的数码摄相机被盗属于( B )。

A、个人事故

B、治安事故

C、重大事故

D、安全事故

5、导游人员如遇到有异性旅游者越轨行为时，首先应做的是( B )。

A、对其采取果断措施

B、阻止并告之中国人的道德观念

C、向其他旅游者求助

D、报告旅行社

6、旅行社接待过程中可能发生的旅游安全事故，主要包括 和其他原因造成的旅游者意外伤亡和财物损失等。( B )

A、 漏接事故、空接事故、错接事故、业务事故

B、交通事故、治安事故、火灾事故、食物中毒事故

C、 业务事故、个人事故、交通事故、治安事故

D、漏接事故、空接事故、错接事故、个人事故

7、旅游团在外滩自由游览，一游客请导游员小黄帮忙借一辆自行车，想去附近的马路逛逛，小黄(B)。

A、积极协助，并关照有关注意事项

B、说明为了安全，不能同意其要求

C、征求领队意见

D、请示旅行社

8、旅游团购物后驱车回饭店。中途，一游客神色紧张地告诉导游员，刚才购买的是残次品，要求立即返回商店。这时，导游员的正确做法是(C)。

A、安慰游客，但表示现在不能回商店

B、同意，请司机驱车返回

C、让其下车，并由全陪陪同前往

D、征求领队意见

9、某旅游团定于当日15：30乘机离开C市，午饭后一旅游者提出去市内购物，这时导游应该( C )。

A、陪同旅游者一同前往

B、提醒旅游者带上饭店标志以便返回

C、劝阻旅游者不要去

D、告诉旅游者如果误机，责任自负

10、安排住同一房间的旅游者，如因睡眠、起居习惯等原因要求另开房间，其房费应由 承担。( B )

A、领队

B、旅游者

C、组团社

D、接待社

11、旅游团离境时，一名旅客将随身携带的黄色杂志送给地陪，地陪应该( A ) 。

A、 拒绝，并说明国家旅游局规定导游员不得收受黄色书刊杂志

B、 明确表示中国导游员不接受黄色书刊杂志

C、 婉言拒绝

D、收下，看看就扔掉

12、下列哪些情况下导游员可以同意游客自行处理(A)。

A、游客要求会见亲友 B、游客慕名求访某位名人

C、海外游客要求会见中国同行洽谈业务

D、游客要求其亲友随团活动

二、多项选择题

1、地陪导游员防止漏接事件发生应做到：( ABC )

A、认真阅读接待计划

B、核实交通工具到达的准确时间

C、提前半小时到达接站地点，等候团队的到来

D、准时到达接站地点，等候团队的到来

2、地陪按计划和预定时间到机场接一个日本旅游团，可是没有接到这个团。你做为地陪应做到：( BCD )。

A、立即回旅行社汇报此事

B、立即与旅行社联系，查明原因

C、如果推迟时间不长，地陪可留在机场等候

D、如果推迟时间较长，地陪应按旅行处的安排、重新落实接待事宜

3、你带一新加坡教育界旅游团。突然团员李女士跑过来对你说，她的护照丢失，你做地陪应处理如下：( ABC )。

A、安慰李女士，积极协助寻找

B、确认丢失后，协助办理手续。

C、费用由李女士自理

D、费用由地陪支付

4、旅游者患一般疾病，地陪应处理如下：( ABCD )。

A、劝其及早就医，并多休息、必要时陪他去医院

B、关心病情，安排好患者的用餐

C、禁止导游擅自给患者用药

D、说明看病的费用自理

5、有一位英国传教士在我国旅游期间散发宗教宣传品，你作为一名地陪应处理如下：( CD )。

A、协助分发宗教宣传品

B、听任自流、不理不采

C、一定要予以劝阻

D、不听劝阻并有明显破坏活动者应迅速报告公安机关处理

6、有一位日本旅游者在乘国际航班来华途中丢失了行李，导游员应处理如下：( BCD )。

A、让其自己处理

B、导游员应详细了解情况

C、协助查找线索他解决因丢失行李而造成的生活不便

D、如找不回行李，应旅行社出具证明，到有关部门去办理索赔手续

7、有一位英国游客因家中有急事要求退团返回，导游员应该：( ABC )。

A、经双方旅行社协商后，可以满足其要求

B、协助客人办理有关手续，分离签证，重订航班。机座，费用自理

C、服务费应按协议部分退还或不予退还

D、服务费全部退还

8、为保证乘坐旅游汽车安全，导游人员应注意预防交通事故，主要有：( ACD )。

A、不催促司机按时间开快车

B、天气不好，路况不好不行车

C、提醒司机不要饮酒

D、阻止非本车司机开车

9、为预防旅游者患病，导游员应( ABE )。

A、了解旅游者的健康状况

B、游览活动劳逸结合

C、下雨天不安排游览项目

D、提醒旅游者不要吃水果

E、根据天气预报提醒旅游者增减衣服

10、在旅游过程中，因客观原因或不可预料的因素导致旅游计划变更时，导游人员可采取的一般的应变措施有( ABC )。

A、制定应变计划上报旅行社

B、做好旅游者的工作

C、适当给予物质补偿

D、及时通知下站旅行社

青海省导游人员资格考试英语试题

Ⅰ.Vocabulary and Structure

Directions: There are 30 incomplete sentences in this part. For each sentence there are four choices marked A), B), C)and D). Choose the ONE answer that best completes the sentence. (10%)

1. On the desert travelers often see _rivers and lakes.

A. imagining

B. imaginative

C. imaginable

D. imaginary

2. The only thing __ is that you consult your lawyer about it.

A. which I can suggest

B. which can suggest

C. that I can suggest

D. that can suggest

3. The gangster __at his helpless victim and put a cigarette just out of

A. scorned, arm’s distance

B. sneered, reach

C. peeped, arm’s length

D. grinned, hold

4.“Do you want to stay for super”---‘I, if you don’t mind.’

A. would much rather go home

B. would rather go home much

C. much rather go home

D. the same as

5. The discovery of the ruins of an ancient palace was the of their expedition.

A. climax

B. opportunity

C. crisis

D. adventure

6. He that his guests were bored, although they were listening politely.

A. impressed

B. sensed

C. inferred

D. identified

7. The work he was upon would him, he hoped, the fellowship to Oxford.

A. allow

B. accept

C. earn

D. reward

8. Mary is _ than Alice.

A. more experienced a teacher

B. a more experienced teacher

C. more an experienced teacher

D. more experienced teacher

9. Television was not invented by any one person. into being overnight.

A. Nor did it spring

B. Nor does it spring

C. Nor has it sprung

D. Nor can it spring

10. In the nineteenth century__ of communication developed--- the railway.

A. a new means, was

B. a new mean, was

C. new means, was

D. new means, were

Ⅱ.Fill in the blanks with the following words (10%)

appealing, autonomous, ethnic, in, large, majestic, rich, throughout, types, with,

Qinghai province, located _ the northeastern pant of the Qinghai-Tibet plateau, is known as “the roof of the world”. The climate is a typical plateau continent climate; the low temperature, long sunshine strong radiation, and low-level oxygen are the main characteristics of the climate of the province. Qinghai province is in area and __ in natural resources. There are more than 250 of wild animals; one hundred and twenty-three kinds of minerals have been discovered. The natural scenery in the province is also beautiful and with its own unique characteristics. All the __ groups living in Qinghai have a long history. Local folk customs are unique and _. Qinghai province has trade relations with 40 countries and regions _ the world. The whole province has six _ prefectures.

Ⅲ. Translate the followings into English (20%)

1、园林

2、万丈盐桥

3、书法

4、阿尼玛卿雪山

5、中秋节

6、藏传佛教

7、三江源

8、阁

9、青藏铁路

10、文房四宝

Ⅳ.Translate the followings into Chinese (20%)

1.the Living Buddha

2.Wheat Tea

3.Mutton-Eatean-with-the-Hand

4.Butter Sculpture

5.Chinese Caterpillar Fungus

6.Mani Stone Piles

7.Stone Carving

8.pilgrimage

9.Gold and Silver Grassland

10.Chaidamu Basin

Ⅴ.Translate the following passage into Chinese (15%)

Located in the northeast of the Qinghai Tibet Plateau, the Qinghai Lake borders on the counties of Gonghe and Haiyan in Qinghai Province, at an altitude of 3.195 meters above sea level. The maximum depth of the lake is 32.8 meters with an average depth of 19 meters. It covers about an area of 4.583 square kilometers, 360 kilometers in circumference, ranking the first of all continental salt-water lake in China.

It has three islands, Birds Island, Haixinshan Island and Sand Island.

Qinghai Lake is also famous for its naked carp, which is the only fish in the lake; it is also called the Scaleless Carp. Because of the complicated natural environments, the fish has been degenerated to be scale less over the centuries. The naked carps live on plants and planktons in the lake and grow very slowly but very long due to the low water temperature. For this reason, it has been introduced to the similar lakes in Inner Mongolia and Liaoning Province.

Ⅵ. Translate the following passage into English(15%)

女士们、先生们，晚上好，欢迎你们到青海来。首先，让我自我介绍一下，我的名字叫闻林，大家叫我小闻好了。我是这次旅行的'地陪，我会全程陪同大家在青海旅游。好，我想利用这个机会代表青海国际旅行社和我的同事对大家到青海旅游表示热烈欢迎。这位是司机王先生，我们的车号是青A-20748。

现在我们正驶向市区。我们将下榻的宾馆是西宁市区四星级的青海宾馆，明天的早餐时间是8：00，早餐券在你们的房间里，请准备好上午9：00出发去藏传佛教圣地塔尔寺，塔尔寺以它的建筑、珍贵遗迹和“三绝”——壁画、堆绣和酥油花而闻名于世。下午我们去北禅寺，北禅寺是一个道教寺院，建于东汉时期，你们将会看到很多人来寺里烧香，祈求平安和好运。我相信青海壮美的风光和我们的努力工作会让你们青海之行过得非常愉快。

Ⅶ. Reading comprehension (10%)

‘Sesame Street’ has been called ‘the longest street in the world’. That is because the television program by that name can now be seen in so many parts of the world. That program became one of American’s exports soon after it went on the air in New York 1969.

In the United States more than six million children watch the program regularly. The viewers include more than half of the nation’s pre-school children. Although some educators object to certain elements in the program, parents praise it highly. Many teachers also consider it a great help, though some teachers find that problems arise when first graders who have learned from ‘Sesame Street’ are in the same class with children who have not watched the program.

The program uses songs, stories, jokes and pictures to give children a basic understanding of numbers, letters and human relationships. Tests have shown that children have benefited from watching ‘Sesame Street’.

Why has ‘Sesame Street’ been so much more successful than other children’s showMany reasons have been suggested. People mention the educational theories of its creators, the support by the government and private businesses, and the skillful use of a variety of TV tricks. Perhaps an equally important reason is that mothers watch ‘Sesame Street’. But the best reason for the success of the program may be that it makes every child watching it feel able to learn. The child finds himself, and he wants to learn more.

1. Why has ‘Sesame Street’ been called ‘the longest street in the world’

A.The program has been shown ever since 1969.

B.The program became one of American’s major exports soon after it appeared on TV.

C. The program is now being watched in most parts of the world.

D. The program is made in the longest street in New York.

2. Some educators are critical of the program because .

A. they don’t think it fit for children in every respect.

B. it takes the children too much time to watch it

C. it causes problems between children who have watched it and those whohave not.

D. parents attach to much importance to it.

3. So many children in the United States watch the program because

A. It uses songs, stories and jokes to give them basic knowledge.

B. It is arranged for most children to watch it regularly.

C. Tests have shown that it is beneficial to them.

D. Both A and B.

4. Mothers often watch the program along with their children because

A. they enjoy the program as much as their children.

B. they find their children have benefited from watching the program.

C. they are attracted by some famous adult stars on the show.

D. they can learn some educational theories from the program.

5. What is the most important reason for the success of the program accordingto the author

A. The creators have good educational theories in making the program.

B. The young viewers find they can learn something from it.

C. Famous adult stars often appear in the program.

D. It gets support from the government and private businesses

Ⅰ.Vocabulary and Structure

1.D 2.C 3.B 4.A 5.A 6.D 7.C 8.B 9.A 10.

Ⅱ.Fill in the blanks with the following words (10%)

in, with, large, rich, types, majestic, ethnic, appealing, throughout, autonomous

Ⅲ. Translate the followings into English (20%)

1、园林 Gardens

2、万丈盐桥 Thousand-Zhang Salt Bridge

3、书法 Calligraphy

4、阿尼玛卿雪山 Animaqin Snow Mountain

5、中秋节 Mid-Autumn Festival

6、藏传佛教 Tibetan Buddism

7、三江源 the Origination of the Three China’s Largest Rivers

8、阁 pavilion

9、青藏铁路 Qinghai-Tibet Railway

10、文房四宝 the Four Treasures of the Study

Ⅳ.Translate the followings into Chinese (20%)

1.the Living Buddha 活佛

2.Wheat Tea 麦茶

3.Mutton-Eatean-with-the-Hand 手抓羊肉

4.Butter Sculpture 酥油花

5.Chinese Caterpillar Fungus 冬虫夏草

6.Mani Stone Piles 嘛尼堆

7.Stone Carving 石头雕刻

8.pilgrimage 朝圣

9.Gold and Silver Grassland 金银滩草原

10.Chaidamu Basin 柴达木盆地

Ⅴ.Translate the following passage into Chinese (15%)

青海湖位于青藏高原的东北部，它的边界沿伸到共和县和海晏县，它的海拔有3195米，湖水最深处有32.8米，平均深度19米，青海湖面积约有4583平方公里，环湖一周有360公里，是中国最大的内陆咸水湖。

青海湖有三个岛，鸟岛、海心山和沙岛。

青海湖也因它其中的裸鲤而闻名，这种鲤鱼，也叫湟鱼，是湖中唯一的鱼类。因为复杂的自然环境，经过几个世纪的演变，这种鱼变得没有鳞。青海湖湟鱼依赖湖中的植物和浮游生物生存。由于水温低而生长非常缓慢，并且生长周期很长。鉴于这种原因，这种鱼被引入到内蒙古和辽宁相似的湖内繁育。

Ⅵ. Translate the following passage into English (15%)

Good evening, ladies and gentlemen, Welcome to Qinghai. First of all, let me introduce myself. I am Wen Lin, you could call me Xiao Wen. I am your local guide of this travel. I will accompany you throughout your trip in Qinghai. Well, on behalf of Qinhai International Travel Service and my colleague, I’d like to take this opportunity to extend a warm welcome to your visiting to Qinghai Province. This is Mr. Wang, our driver, and our coach number is Qing A-20748.

Now we are heading downtown. You’ll stay at Qinghai Hotel, a four-star hotel in downtown Xining. Breakfast is at 8 o’clock tomorrow morning. You will find the breakfast vouchers in your room. At 9 a.m., we are be ready to go to the Taer Lamasery, it is a repository of Tibetan culture and arts. Taer Lamasery is well known for its architecture, precious relics and “three unique” ----- frescoes, embossed embroidery and butter sculpture. In the afternoon, we will visit Beichan Temple. This is a Daoist Temple, it was first built during Eastern Han Dynasty. You will see many people worshipping the temple and praying for a life of peace and good luck.

I believe that the wonderful and charming scenery of Qinghai as well as our hardworking would make you a happy journey.

Ⅶ. Reading comprehension (10%)

1.C 2.A 3. D 4.A 5.B